Code of Ethics
We know that behind every account is a person. That is why being
an employee of Western Capital means more than just collecting on
accounts. It means that we are responsible for helping individuals
find their way out of an unfortunate financial situation while building
and enhancing customer relationships. By doing so, we further our
quality of service: recoveries, culture and reputation. That is
how we feel good about ourselves as individuals, and that is how
we make a difference as a company.
value our customers, always treating them with dignity and respect.
take individual ownership of our customer's concerns and ensure,
to the best of our ability, that they are resolved. We give customers
professional attention during our entire relationship.
rapport and providing educated and reasonable options to help
customers resolve their debt is perhaps the most critical element
to today's recovery business.
use a firm but fair collection technique, operating only with
the highest level of honesty and integrity.
are committed to complying with all of the state, federal, and
corporate guidelines regarding FDCPA.
are completely honest with our customers at all times, while making
sure that they understand that they are ultimately responsible
for their financial obligations. We do this without using intimidation
or scare tactics to resolve their accounts.
we respect our customers, so do we respect our fellow employees.
We trust in the competence and integrity of our coworkers, and
treat them with dignity and respect.
make every effort to reduce errors and improve productivity. Doing
our job right the first time ultimately means efficient, cost
effective service to our customers and higher returns to our shareholders.
goals of Western Capital are based on collective effort as well
as individual effort. We are committed to ensure our personal
collection efforts complement the overall company goal.